Find answers to our most common questions
Answer: See the page Find a dealer to search for your nearest dealer.
Tradtional or natural ventilation uses hot air's natural flow. An inlet of fresh air under the heater and an outlet at the opposite wall below the upper bench. This gives a lower temperature at the floor and the lower benches. Our Tylö Sense heaters require this traditional ventilation. It is also often used with wood burning heaters, but it can be used for all of our heaters.
Answer: Multiply the height by the width and length. The result is in cubic feet. Select a sauna heater output according to the result.
Your choice of heater will depend on how large your sauna is. If your room is at the top-end of a heater size range, consider selecting the next size larger heater, if allowed by safety listing to ensure proper heating.
Answer: No. Only an authorized electrician is allowed to connect a sauna heater to the power supply, according to the electrical and building code.
Answer: Yes they do. They may also provide installation services.
Answer: You may contact your local dealer to ask for a recommendation.
The data rating plate is located furthest down on one of the ends of the heater. This shows what model it is, the serial number, the power rating of the heater and the year/month of manufacture.
Details about minimum safety distances are given in the operating instructions that come with each product, User's Manuals and Brochures. You can also consult your nearest distributor.
Answer: It is essential to have stones with a sauna heater. If you don't, you won't be able to throw water onto it and the heater may not function.
Answer: The best stone is always tested by the sauna heater manufacturer. Tylo recommends vulcanite mineral, this stone quality is appropriate for the sauna heater and it is safe. Please read the technical specification for your chosen heater.
Answer: Ceramic stones will destroy the resistors and shorten their operating life considerably.
Answer: The stones should be reset as needed based on heater performance. When resetting the stones, broken and sand-surfaced stones are removed and replaced by new ones. As they are used, the stones gradually break down and become more compact. It is therefore important to restack them occasionally to allow the air to flow freely between the stones. Good air circulation is required to ensure the heater works properly and to maximize the life of the heating elements.
The stone compartment in a public sauna, which is used continuously, should be inspected more frequently and the stones replaced when necessary.
TYLO HEATER
Answer: Tylo's traditional heaters should only have stones in the central compartment, i.e. the two compartments on either side must not be covered. Do not place any stones on the grille on top of the heater.
Answer: Call the nearest service company.
That mainly depends on how often the sauna is used. If it's a private sauna that is used twice a week on average, you should replace the stones once a year. As they are used, the stones gradually break down and become more compact. It is therefore important to restack them occasionally to allow the air to flow freely between the stones.
Good air circulation is required to ensure the heater works properly and to maximise the life of the heating elements. We generally recommend replacing the stones once a year in a public sauna, if it is used once a week on average. Twice a week, twice a year, and so on... The stone compartment in a public sauna, which is used continuously, should be inspected once a month and the stones replaced when necessary.
When your heater is hot, you can pour water over the stones to increase the humidity in the sauna. The amount of water you pour on the stones each time will depend somewhat on the size of the heater. One scoop of water, about 5 oz. is fine. If the water runs out of the bottom of the heater, it means that you've poured too much water or the stones are not hot enough. Wait a few minutes before you pour on more.
Answer: First check the fuse box to see whether a fuse has blown. Look to see if all the heating elements are glowing when the heater is turned on. If they are not, it might be because the heater's overheat protection has tripped.
Other factors that affect the heating in the sauna are ventilation, the position of the temperature sensor, how well sealed and insulated the sauna is and whether the heater's output is correctly sized for the sauna.
If everything seems to be in order but the sauna is still not heating up properly, contact the dealer where you purchased the heater.
Answer: Contact the nearest contract service company. Click here to find a dealer or distributor close to you
TYLÖ HEATERS
Private use: The Tylö electrical sauna heaters, steam generators and control panels have 2-year in-field service warranty and in addition, another 3-year material warranty (total 5 years parts).
Answer: Contact your TylöHelo dealer to buy spare parts. Click here to find a dealer close to you.
Yes, in most cases it's possible to replace the heating elements. Contact a Tylo dealer for more information. Click here to find your dealer.
First, check to see whether a fuse has blown or the circuit breaker has tripped. If that's not the reason, it is likely that the overheat protection has shut the heater off. Tylo's sauna heaters have a temperature limiter built into the switch box at the bottom of the heater. This is tripped automatically if there is any risk of overheating. Always contact a qualified electrician to re-set the temperature limiter if it is not possible to re-set it on the outside of the heater.
Answer: If the overheat protection trips, it is usually an indication of poor or inadequate ventilation through the heater and the sauna room. Always follow the instructions in the heater manual about the design and specifications for ventilation in the sauna.
Always check the stone compartment if the overheat protection thermostat trips. If the stones have become compact, restack them to allow for the free flow of air between them.
Always contact a qualified electrician to reset the overheat protection thermostat if it is not possible to reset it on the outside of the heater.
